Returns must be requested within 15–30 days of the invoice date, depending on the brand. Shipping fees are non-refundable unless the return is due to our error. All returns must be in new, resalable condition no mount marks, damage, or wear. Items purchased on clearance or closeout cannot be returned unless defective.

A restocking fee of up to 20% may apply depending on the product and condition upon return.

Contact Us Before Returning an Item If:

• The item has been used in any way
• The item is defective or damaged upon receiving
• The item was sent to you in error
• The item falls under specific return or warranty policies
• You are returning a part from outside the continental United States

Please note:

• Defective items may only be returned if reported immediately upon receiving. Items reported after use will not be accepted.
• If an incorrect item was sent due to our error, contact us first, the restocking fee will be waived if you reach out before sending it back.
• If returned without prior contact, the restocking fee still applies.
• Special order, custom items, and electrical components cannot be returned.

Select A Return Shipping Method

• Return shipping is the customer’s responsibility if the item was ordered without prior inquiry to confirm compatibility or the correct part number.
• If the return is due to our error, we will assist with return shipping.
• Please contact us for current return label availability and rates at info@empirelubeequipment.com or (855) 947-8677 (855-94-PUMPS).