Terms and Conditions

Disclaimer

Please note: Pumps that have been beaten with a hammer. Pumps that have been tampered with and damaged in the process. Pumps that are so rusted and corroded they cant be polished or wire wheeled back to useable condition. Pumps that are shipped to us missing peices eg. side covers ect. Pumps that have sucked up sand or other harmfull debris. Pumps that have broken pieces from normal wear and tear. What we’re am getting at here is there will be additional charges for these items that are out of our control and a rebuild kit just simply can’t fix. Luckily, we can order everything you need and in a timely manner. We will provide pictures and proof for your peace of mind, but please realize there is a chance you may be asked to pay for additional items. And when we have to order parts, it slows down the pump’s return time.

CLERICAL ERRORS IN PRICING

Empire Lube Equipment is not liable for mispriced items. On occasion there could be mispriced items listed much lower then they should be by a clerical error. Empire Lube Equipment has the right to cancel any orders that carry a clerical error in pricing. We sell thousands of products and mistakes happen. We are a small family run business we are not perfect and we cannot afford to take major losses cause by simple human error. I hope you are human enough to understand this policy. We want to make you happy and will work with you if such issue arises

Privacy Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (860) 212-3722 or via email.

Price Match Information

Which competitors will Empire Lube Equipment price match?

Empire Lube Equipment will price match items sold by any retailer who sells products in both retail stores and online under the same brand; we will also match those that are sold and shipped by Amazon.com and Wayfair.com. Marketplace products sold through any eligible competitor (e.g., products sold or shipped by a third party) are excluded. Competitor must be selling same item in new unopened box and a USA competitor.

Which items does Empire Lube Equipment price match?

We price match almost everything we sell. The item must be identical, including model number, components and U.S. warranty. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. You must provide Empire with a link or a means proving to us of the lower price.

Are there any items and services that aren’t available for Price Match?

We don’t price match competitors’ or our own local or special events (e.g., grand opening, anniversary, clearance, timed sales or liquidation sales, "Black Friday" or "Cyber Monday" sales).

The following products and services are excluded from our Price Match Guarantee: our Empire Lube Equipment services we will work with you to make sure you are satisfied. …

Also, we do not price match taxes, warranties, typographical errors, merchandise credits or contracted prices.

What happens if I buy something and then Empire Lube Equipment discounts it? Can I get a price match for the difference?

If you purchase an item from Empire Lube Equipment and tell us within 14 days that you found that item at a lower price at Empirelubeequipment.com, we’ll refund the difference. To claim a price match, please call us at 855-947-8677 or email us at info@empirelubeequipment.com

Will Empire Lube Equipment match a competitor’s price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?

If a competitor offers a product that comes with an instant rebate, mail-in rebate, gift check/gift card or similar discounts, we will not take these discounts into account. If a competitor offers a product that comes with a free or discounted item, and Empire Lube Equipment does not carry the free or discounted item, we will only match the price you pay at the point of purchase, and will not take the free or discounted item into account.

Are delivery charges included in the price match?

It depends on whether your Empirelubeequipment.com order will receive free shipping, and whether the competitor’s order will offer free shipping:

If your Empirelubeequipment.com order will receive free shipping and the competitor’s order will receive free shipping, we will price match the product without considering shipping charges.

If your Empirelubeequipment.com order will receive free shipping and the competitor’s order will not receive free shipping, we will include an appropriate shipping charge in the competitor’s price before calculating the price match.

If your Empirelubeequipment.com order will not receive free shipping, and the competitor’s order will receive free shipping, we will deduct the Empire Lube Equipment shipping charge from the competitor’s price, so that the Empire Lube Equipment price match item total is the same as the competitor’s price.

Empire Lube Equipment only price matches orders being sold and shipped in the USA.

Are quantities limited on price-matched products?

Yes. We may limit the quantity we sell of the price-matched item, particularly if the other retailer has set a limit. In addition, we reserve the right to limit quantities sold to a customer.